Care management software for UK providers
Bring care plans, electronic medication records, visit rotas and daily notes into one platform. Connect care delivery with staff records and, when you employ sponsored workers, Home Office compliance workflows. Give each team the records and actions they need for their role.
7-day free trial · No credit card required
Four systems. One platform.
Everything a sponsoring care provider needs to run the service and evidence it.
Home Office compliance
Sponsor licence duties, evidenced
- LuwaScore™ audit-readiness score
- Right to work, visa, BRP and DBS expiry tracking
- Change reporting and SMS Copilot workflows
- Appendix D style document evidence
HR management
One workforce record
- Employee records, contracts and policies
- Rotas, shifts, attendance and timesheets
- Leave, absence and Bradford Factor
- Recruitment, onboarding, training and payroll
Care management
Digital care records
- Service user profiles and about-me records
- Care plans and risk assessments
- Visit rota with task checklists
- Daily notes, incidents and body map reporting
eMAR
Electronic medication records
- Scheduled and PRN administration
- Witness sign-off for controlled rounds
- Missed dose alerts for managers
- MAR chart export for audits and inspections
Bring scattered care and workforce records together
When records live in separate systems, managers need a clear way to find the latest care plan, visit note and workforce evidence. Review which workflows your service can bring together.
Seven places to look, none of which agree with each other.
- Home Office compliance
- HR, rota and payroll
- Care plans, visits and notes
- eMAR and medication rounds
One login, one audit trail, one version of the truth.
| What you need | Typical setup | With LuwaSuite |
|---|---|---|
| Sponsor licence and right to work compliance | Immigration consultant or spreadsheet | Built in — LuwaScore™ and expiry tracking |
| HR records, rotas, leave and payroll | A separate HR system | Built in |
| Care plans, visits and daily notes | A separate care management system | Built in |
| Medication administration (eMAR) | Paper MAR charts or a third tool | Built in |
| CQC evidence and action plans | Shared drives and folders | Built in — readiness score and evidence portfolio |
Digital care records, care planning and visits
Replace paper folders and WhatsApp handovers with records that are timestamped, attributable and ready for inspection.
Service user records
Profiles, contacts, preferences and an about-me record so every carer sees the same truth.
Care plans
Build person-centred care plans, review them on schedule and see overdue reviews at manager level.
Risk management
Risk flags surface on the service user profile and in the visit view before a carer starts a call.
Visits and rota
Weekly visit rota with per-visit task checklists so scheduled care is evidenced, not assumed.
Daily notes
Notes captured against the visit, visible to managers in a single daily-notes view per service user.
Incident reporting
Structured incident reports with a body map for injuries and falls, retained as audit evidence.
Service user records — care plan, daily notes and schedules on one card
Electronic medication administration records
Record medication administration outcomes digitally, review missing records and prepare a MAR chart for an authorised review.
Demonstration account — missing administration records after end-of-day
Scheduled and PRN
Record regular rounds and as-needed doses with reason and outcome captured at the point of care.
Witness sign-off
Two-person sign-off where your policy requires a witness for administration.
Missed dose visibility
A manager view of scheduled doses without a recorded administration after their reporting cut-off, ready for follow-up.
MAR export
Export MAR charts for a period when an inspector, pharmacist or family member asks.
From the care plan to the manager’s review
Step 1
Prepare the care record
Create the service user record and set out the care plan, tasks and review dates.
Step 2
Plan delivery
Use visit schedules and staff rotas to organise who is expected, when and what they need to do.
Step 3
Review the evidence
Bring together visit notes, task records and medication administration records for authorised review.
Access that fits the team
Clinical records have separate access rules from HR administration. Authorised clinical roles and eligible explicit grants determine access; HR or IT administration alone does not provide clinical access. Include a manager and a care-worker walkthrough in your demo.
Modules, pricing and rollout
Core plans start from £49/month. Care Visits & Service Users and CQC are optional add-ons billed separately. Ask for a written quote confirming your care planning, eMAR, visit and user requirements before choosing a package.
Start with the records and roles you need, configure the workflows, train the team and pilot a small set of visits before a wider rollout. Agree how existing records will be transferred and retained.
Compare core plans and add-onsInside the platform
Real screens from LuwaSuite. Sponsor licence compliance, HR, care records and eMAR using demonstration data.
Compliance dashboard
LuwaScore, expiring documents and the actions that move the number.
Right to work tracking
Share code checks, visa expiry and follow-up dates in one register.
Workforce records
Contracts, documents and immigration detail on the same employee record.
Rotas and attendance
Who is on shift, who clocked in, and where the gaps are.
Service user records
Care plan, daily notes, schedules and meds from a single card.
Medication review
Review missing administration records by service user and date.
Missed dose report
Review scheduled doses without a recorded administration after end-of-day.
Be ready before the inspector calls
LuwaSuite supports CQC preparation. It does not certify you — it makes the evidence easy to produce.
Readiness score
A standalone score showing how prepared the service is, alongside your workforce LuwaScore™.
Action plans
Turn gaps into owned, dated actions instead of a list in someone's inbox.
Evidence portfolio
Collect the documents, records and reports that evidence each area in one place.
HR and clinical data stay separate
LuwaSuite separates clinical access from general HR administration. Authorised clinical roles and eligible explicit grants determine access to medication, care plans and service user records.
- Clinical role and grant controls separate from HR and IT administration
- Medication and care records excluded from general admin views
- Activity records support review of changes to care information
- Review access and data-processing requirements during implementation
One record, one truth
When the carer on the rota, the sponsored worker in the compliance file and the person who signed the MAR chart are the same record, reconciliation stops being a monthly job.
For compliance, HR, care and medication
Staff shifts and service user visits in the same schedule
Every change attributable across all four areas
Care provider questions
Is LuwaSuite a care management system or a compliance system?
Both. LuwaSuite covers Home Office sponsor licence compliance, full HR management, care management (service users, care plans, visits, daily notes, incidents) and eMAR in one platform, so a care provider does not need to buy and reconcile separate systems.
Does LuwaSuite include eMAR?
Yes. LuwaSuite includes electronic medication administration with scheduled and PRN doses, witness sign-off, a missed-dose manager view and MAR chart export for a chosen period.
Does it work for domiciliary care as well as residential care?
Yes. The visit rota with task checklists and per-visit daily notes suits domiciliary and supported living, while service user profiles, care plans, medication rounds and incident reporting suit residential and nursing services.
Is it a digital social care record?
LuwaSuite keeps digital care records — service user profiles, care plans, risk assessments, visit tasks, daily notes, incidents and medication records — in place of paper. We describe it as a digital care record rather than claiming any external assurance status.
Does it make us CQC compliant?
No software can make a service compliant. LuwaSuite supports CQC preparation with a readiness score, action plans and an evidence portfolio so the records inspectors ask for are ready when they ask.
Can we keep our existing rostering or care system?
Yes. Many providers start with LuwaSuite for sponsor licence and HR compliance and adopt the care and eMAR modules later. The modules are useful independently, and you get more value as you consolidate.
Who can see medication and care records?
Care records have separate clinical access rules. Authorised clinical roles and eligible explicit grants control access; HR or IT administration alone does not provide clinical access.
How long does implementation take?
Plan the rollout around your records, staff roles and care routines. Agree the modules, prepare the records, configure access, then test a small set of care workflows before expanding across your service.
Where is our data held?
Use our Security & GDPR page and your service agreement to review data processing, access controls and hosting information before rollout.
How much does it cost?
Plans start from £49 per month for small teams and scale by employee count. Care and CQC modules are available as add-ons. Every plan includes a 7-day free trial with no card required.
Run compliance and care from one place
Start a 7-day free trial, or book a walkthrough with someone who knows UK care.
Related Resources
Explore more compliance and workforce tools